Return and Exchange Policy
NO RETURNS, EXCHANGES ONLY NO EXCEPTIONS.
Due to the nature of the hair extension industry we exercise a very strict quality control process to ensure that our clients receive only the best virgin hair.
If you want to exchange an item you will need to contact us first at email@example.com
We will not accept any merchandise that is not in its original, resalable condition. The returned item must be unopened, unaltered, unworn, undamaged and all tags and packaging must be included. For hair extensions, closures, frontal and wigs: According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on.
Envy Me Beauty Company will cover the cost of shipping the new item back to the customer if ground shipping is selected.
Once we receive the item(s) and inspect the item(s) we will exchange the item within 48 hours of verified inspection or when the replacement item(s) is available for shipment. Customer will be notified via email when item(s) have been accepted or rejected for exchange.
Please note that free gifts should be shipped out together with the original package.
After the exchange request has been authorized, the hair extensions can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.
Items meeting the above conditions may be returned within 3 days from the purchase date if you wish to exchange your purchase for a product of equal or lesser value. If you choose to exchange your purchase for an item of lesser value, there will be no refund for the difference in price.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Haus of Kreme Obsessions will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. If Envy Me Beauty Company does not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of product.
An order that has been shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
You must take the time to inspect the items before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a replacement of the damaged goods.
In the event that the incorrect item is delivered, please contact us so we can arrange and coordinate your choice of replacement.
Thank you, and as always, we are here to help. Contact our customer service at firstname.lastname@example.org and we will reply to you as soon as possible.